Frequently Asked Questions

    What is “Powered by Tree3"?

    Tree3 powers online marketplaces, enabling websites like %ITM% to create a customized store to sell products and services offered by third party brands and providers around the world.

    What methods of payments do you accept?

    The Communities powered by Tree3 usually accept all major credit and debit cards, including VISA, Mastercard, Discover and American Express.

    Shipping and returns questions

    Communities powered by Tree3 do not accept returns of items purchased on this store. All orders are fulfilled by third party retailers and only those retailers can accept returns. Contact the retailer directly with questions about a return or visit the retailer’s website to review their Return Policy. In some instances, a Community powered by Tree3 may warehouse and fulfill orders which would be reflected on the email confirming your order.   Check the confirmation email you received by the retailer to locate your order number and determine the return policy associated with that retailer.

    Tracking my package

    Communities powered by Tree3 do not ship orders of any items purchased on this store.  Orders are fulfilled and items are shipped by third party retailers. Check the confirmation email you received from the retailer to view the shipping/tracking details of an order and contact the retailer directly with any questions.  In some instances, the Community powered by Tree3 may warehouse and fulfill orders which would be reflected on the referenced email confirming your order.

    Other Order Questions (Cancel, Check Status, etc.)

    Your items will be shipped directly by the retailer. Communities powered by Tree3 does not fulfill orders. You will receive an order confirmation email from the retailer fulfilling your order. Contact the retailer directly with any questions about your order such as fulfillment, canceling order, damaged goods, check status, incomplete order, wrong item, etc.

    How do I open a Tree3 account?

    Visit a Community site such as https://shop.tree3.com to sign up.

    How do I manage my Tree3 account?

    Visit and login to a Community site such as https://shop.tree3.com to manage your account.

    How do I confirm or change my billing or shipping address?

    Visit and login to a Community site such as https://shop.tree3.com to change your billing or shipping address.

    How do I edit my credit card on my Tree3 account?

    Visit and login to a Community site such as https://shop.tree3.com to change your credit card information.

    Return Policy

    Communities powered by Tree3 do not accept returns of items purchased on this store. All orders are fulfilled by third party retailers and only those retailers can accept returns. Contact the retailer directly with questions about a return or visit the retailer’s website to review their Return Policy. In some instances, a Community powered by Tree3 may warehouse and fulfill orders which would be reflected on the email confirming your order.   Check the confirmation email you received by the retailer to locate your order number and determine the return policy associated with that retailer.

    Shipping and Order Tracking Questions

    Communities powered by Tree3 do not ship orders of any items purchased on this store.  Orders are fulfilled and items are shipped by third party retailers. Check the confirmation email you received from the retailer to view the shipping/tracking details of an order and contact the retailer directly with any questions.  In some instances, the Community powered by Tree3 may warehouse and fulfill orders which would be reflected on the referenced email confirming your order.