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Frequently Asked Questions

Shoppers

What is tree3?

tree3 is a free online marketplace platform that allows influencers, small businesses, non-profit organizations, or simply anyone interested in participating in the rapidly growing online shopping movement the opportunity to quickly and easily create their very own customized online store. Promote and sell items on your personalized store that are fulfilled and shipped by third party retailers and earn a commission on every saleClick here to watch a 3-minute video to understand the power of tree3.

Click here to create your own free online store!

How do I create a tree3 user account?

Simply visit any of the thousands of online stores Powered by tree3 and click Login in the header to create a tree3 account.

Do I have to create a new user account at every online store Powered by tree3?

No! You can access your tree3 account on all stores Powered by tree3. That means your shipping address, billing address, credit card info (tokenized for the highest security!) and all other data you enter on your tree3 account is available on all other tree3 stores for quick and convenient checkout.

How do I manage my tree3 user account?

Login to your account on any of the thousands of online stores Powered by tree3. Once logged in, hover your mouse over [YOUR NAME’s] Account in the top right header to manage your account.

How do I add or change my billing or shipping address?

Login to your account on any of the thousands of online stores Powered by tree3. Once logged in, hover your mouse over [YOUR NAME’s] Account in the top right header and click Address Book in the dropdown.

How do I add or edit credit card information on my tree3 account?

Login to your account on any of the thousands of online stores Powered by tree3. Once logged in, hover your mouse over [YOUR NAME’s] Account in the top right header and click Payments in the dropdown. All credit card data is stored safely and securely on tree3’s PCI-compliant platform.

What methods of payments do you accept?

Stores Powered by tree3 generally accept all major credit and debit cards, including VISA, Mastercard, Discover and American Express.

I earn rewards and loyalty points for shopping on certain retailer websites, like Nordstrom. Do I still earn Rewards and Loyalty Points from certain retailers if I make an online purchase on a store Powered by tree3?

Yes! Simply enter login credentials (username and password) for any participating retailer to earn Rewards and Loyalty Points. You earn the same amount of points for purchases made on stores Powered by tree3 as you would if you were shopping on the retailer website. You only need to enter the credentials one time per retailer to automatically earn Rewards and Loyalty Points on all future purchases from that retailer on any store Powered by tree3.

To enter login credentials and earn Rewards and Loyalty Points for any of tree3’s participating retailers, login to your account on any of the thousands of online stores Powered by tree3, hover your mouse over [YOUR NAME’s] Account in the top right header and click Reward Points in the dropdown.

Why should I buy on a store Powered by tree3 and not buy directly on the retailer website?

tree3 offers online consumers the conveniences of a universal shopping cart and one-click checkout on all stores Powered by tree3. This means that you can buy items from multiple retailers in a single transaction and will not be redirected to third-party retailer websites to complete a purchase. Also, all purchases you make across the tree3 platform are recorded and viewable on your tree3 account, allowing you to track and manage your online orders in a single place.

Does tree3 offer coupons and product discounts?

Yes! tree3 automatically applies online coupons at checkout when available. tree3 also enables retailers and brands to post coupons exclusive to stores on the tree3 platform.

What are your shipping policies?

All orders are fulfilled and shipped by the third-party retailers, not by the online store or tree3. Each retailer has its own shipping policies. Please visit a participating retailer’s website to review the shipping policy.

How do I track an item that’s been shipped to me?

All orders are fulfilled and shipped by the third-party retailers, not by the online store or tree3. Order confirmation emails sent by the participating retailer will include shipping and tracking information on your order. Contact the retailer directly if you have any questions about your shipment.

How do I cancel an order?

Orders are fulfilled and shipped by tree3’s participating retailers, not by the online store or tree3. Contact the retailer directly to cancel an order.

How do I return an item?

Only participating retailers can accept product returns. Check the order confirmation email sent by the retailer to locate your order number or go the retailer’s website to review the return policy, or simply contact the retailer directly to understand your product return options.

Can I create my own tree3 store?

Yes! Click here to create and launch your own free store in minutes. Select your favorite retailers and brands, build customized product collections, edit your menu bar, upload your own logo, embed images and photos, and you’re up and running! Then let your friends and family know that you’re a proud owner of your own online store where they can browse and buy your recommended items. Pretty cool, huh? Can you think of a more fun way to earn some extra cash?

Click here to watch a 3-minute video to understand the power of tree3.

Store Owners

What is tree3?

tree3 is a free online marketplace platform that allows influencers, small businesses, non-profit organizations, or simply anyone interested in participating in the rapidly growing online shopping movement the opportunity to quickly and easily create their very own customized online store. Promote and sell items on your personalized store that are fulfilled and shipped by third party retailers and earn a commission on every sale. Click here to watch a 3-minute video to understand the power of tree3.

Click here to create your own free online store!

Who can create a tree3 store?

Anyone can set-up a tree3 store in minutes. Store owners on tree3’s platform include:

  • Influencers
  • Non-profits & charities
  • Schools, PTA and club fundraisers
  • Teachers and educators
  • Entrepreneurs
  • Small businesses
  • Peer-to-peer marketers
  • Ambitious individuals!

Click here to create your own free store!

I want my own online store, but I don’t own a website and don’t know anything about building a website. Is it going to be a challenge to use tree3?

No! You don’t need a website URL to create your own tree3 store because we give you a free website. You also don’t need to know HTML, Java, or any of that other techy mumbo-jumbo. Once your store is launched, you will be guided how to access a Content Management System (CMS) where you can personalize your store. Instructional videos in the CMS demonstrate how to customize your storefront, create product collections, edit content, and upload your own logo and photos. The whole process of creating and personalizing your store is both easy and fun!

Click here to create your own free store!

What is a store ‘Template’?

When you create your store, you will be given an option to select a Template. A template is a pre-stocked store with hand-selected product collections associated with a specific market category. For example, say you want to open an online pet store. Selecting the “Pets” Template will let you launch a store complete with collections of pet products sold and fulfilled by multiple retailers and brands. Once your store is live, you can then customize and change your store however you see fit: select new brands, edit the product collections, amend the taglines and other content, upload new photos and images, embed your own company logo, even change your store colors. No matter which template you start with, you’re not stuck with that category! You can always change your store to sell whatever products you want.

How much does it cost to build a tree3 store?

Your store is 100% free. We even give you a free webpage URL. You also will not have to purchase inventory or assume other costs associated with fulfillment, shipping or managing returns.  Can you think of an easier way to earn? In short, you take ZERO risk. You just get to enjoy the pleasure of being a storeowner – selling the products that you like and want to sell – without taking any upfront risk.

Click here to get started!  What do you have to lose!?

How do I create my own store?

Click here. In minutes you’ll have your own store on the web and ready to earn!

Can I create more than one store?

Yes! You can create up to 5 stores all using the same username and password to login. How cool is that?

Click here to get started.

I’ve created my tree3 store. How do I access my store admin to view activity, make changes to my storefront, change my profile, etc.?

Access your tree3 store admin by going to https://portal.tree3.com and logging in. You can also simply go to your store website (e.g., https://[storename].tree.com) and clicking on My Store in the header.

How big is the tree3 catalog?

tree3’s catalog has millions of products that are fulfilled by hundreds of globally-recognized retailers and brands. We are constantly adding to our catalog!  We also encourage you to request any new retailers and brands. [Click here] to send us any requests.

How do I get paid?

You earn a commission for all Qualified Purchases.  A “Qualified Purchase” means any item purchased on your store that is not returned by the buyers (please see Terms for more information). Sales commissions vary by retailer and by product and can range from 2% to 40% of retail price (commissions are not earned on tax or shipping expenses). Commissions payable are determined by the retailer and can be changed at any time at each retailer’s sole discretion. tree3 store owners are paid within 30 days of tree collecting from the retailer. Commissions payable are net of any product returns.

Payments are made monthly via PayPal. To enter your payment information, login to your store admin, click on ‘Payments’ in the CMS menu bar and follow the instructions provided.

Do I pay taxes on earnings?

You may owe taxes on commissions earned. Please be aware that you are solely and completely responsible for any taxes you may owe. tree3 does not withhold taxes or make any tax payments on behalf of its store owners. Please see tree3’s Terms for more information.

Do users on my store benefit from coupons and product discounts?

Yes! tree3 automatically applies online coupons at checkout when available. tree3 also enables retailers and brands to post coupons exclusive to stores on the tree3 platform.

Can I invite others to help me manage my store?

Yes! In your CMS, go to Team and click on ‘Invite New Member’. Once the user accepts your invitation, invited users can access the backend CMS for your store. You can also determine what ‘role’ each invitee has:

  • Owners can manage all aspects of your store. 
  • Editors can manage all aspects of your store other than change how you receive payment. Editors can also not invite or manage Users on the account.
  • Viewers cannot make any edits to the store but can access reporting and analytics.

As a store owner, you can always delete or revoke an invitee. To delete an invitee, go to Team in your CMS, select the person you want to delete, and click ‘Remove’. To revoke an invitation for a user that has not yet accepted the invitation, click on Pending and then click ‘Revoke Invite’ for each user you want to uninvite.

Retailers

What is tree3?

tree3 is a free online marketplace platform that allows influencers, small businesses, non-profit organizations, or simply anyone interested in participating in the rapidly growing online shopping movement the opportunity to quickly and easily create their very own customized online store. Store owners promote and sell items on their personalized store that are then fulfilled and shipped by third-party retailers and brands. Participating retailers and brands only owe a commission (also known as an Affiliate Fee) when a product is sold. Payments are made per the terms agreed to with the retailer’s selected Affiliate Network.

Click here if you are interested in selling your products on the tree3 marketplace and we will be in touch with you shortly.

How does tree3 market my product?

Anyone can create a free online store on the tree3 platform in minutes to market and sell any merchandise sold and fulfilled by participating retailers and brands. Store owners can customize and personalize their store to promote and sell whatever merchandise most interests their community of readers, followers, and/or members.

Who can create a tree3 store?

Anyone can set-up a tree3 store in minutes. Store owners on tree3’s platform include:

  • Influencers
  • Non-profits & charities
  • Schools, PTA and Club Fundraisers
  • Teachers and Educators
  • Entrepreneurs
  • Small businesses
  • Peer-to-peer marketers
  • Ambitious individuals!

How does tree3 work?

People create their own online store on the tree3 platform and then customize their store to sell any number of products from participating retailers and brands. For each product sold, store owners earn a commission payable by the retailer that processes the payment and ships the product(s) purchased. Commissions are payable only upon a sale and per the terms agreed to with the retailer’s selected Affiliate Network.

What are the requirements for a retailer or brand to sell on the tree3 marketplace?

Participating retailers must:

  • Have their own online store complete with a checkout system. tree3’s technology is able to accommodate any shopping cart and checkout. If you don’t yet have checkout capability, you can use Shopify or similar third-party platforms to execute online sales transactions.
  • Accept at least one (but preferably all) major credit cards.
  • Join an Affiliate Network. If you are not already part of an Affiliate Network, we suggest you join one of the Affiliate Networks with whom tree3 has a good relationship: PepperJam (https://www.pepperjam.com), SOVRN (https://www.sovrn.com) or Commission Junction (https://www.cj.com).

How much commission do I pay tree3 for a product sale?

What you pay in commission is up to each retailer, and each retailer can amend the percent commission they’re willing to pay on any given product at any time. Please visit your Affiliate Network to better understand your options and to manage the affiliate fees you are willing to pay.

Commission payable on the sale of a given product equals a percentage multiplied by the retail price of that product net of any applied discount. Shipping and tax are not included in the commission calculation.

What is special about tree3?

tree3 is free and anyone can create an online store to market any products sold and fulfilled by participating retailers.

tree3 already large marketplace is growing rapidly with new stores opening every day. tree3’s platform already hosts thousands of store owners that sell merchandise on their own customized storefronts to their communities of readers, followers and members. 

tree3 users enjoy one-click checkout. Once an account is established, a user’s shipping address, billing address, credit card information, etc. is accessible across all stores Powered by tree3.

Retailers and brands can join the tree3 marketplace for free and only pay commissions to tree3 when a store Powered by tree3 sells merchandise and the return period has expired!

Data is tracked in real-time. This means retailers can see in real-time what products online consumers are buying across the entire tree3 platform.

How long does it take to join the tree3 catalog?

Once we’ve approved you as a participating retailer, please allow us up to a week to begin the process of embedding your merchandise into the tree3 catalog.

How much does it cost to participate in the tree3 marketplace?

It’s 100% free to participate and allow any of the thousands of tree3 store owners to promote your merchandise to their readers, followers and members. You owe tree3 a commission only upon the sales of a product, and commission are due only after your item return period expires to account for product returns.

And how much you pay in commissions is up to you!

What product images do you show?

We pull whatever data you have on your online store, including images, and reflect the same on our catalog. We will only display product information, images and pricing that mirrors exactly what is shown on your ecommerce website.

Can I, as a retailer, decide who can and cannot sell my merchandise?

Yes. Our objective is to highlight your products on the most complementary stores powered by tree3.

Who manages payment processing, product shipping and fulfillment?

Participating retailers manage payment processing, shipping and fulfillment. When an order occurs on the tree3 platform, the retailer receives an online order exactly as it would if a user went to their ecommerce website and placed an order.

Who handles product returns?

Participating retailers manage product returns. When an order occurs on the tree3 platform, the retailer receives an online order exactly as it would if a user went to their ecommerce website and placed an order. This means that the user that purchases a product on a store Powered by tree3 becomes a customer of the retailer that processes, fulfills and ships the order.

What if something goes out of stock on my website?

tree3 performs real-time inventory checks on your ecommerce website to ensure that product is in stock and available for sale and fulfillment.

Return Policy

Communities powered by Tree3 do not accept returns of items purchased on this store. All orders are fulfilled by third party retailers and only those retailers can accept returns. Contact the retailer directly with questions about a return or visit the retailer’s website to review their Return Policy. In some instances, a Community powered by Tree3 may warehouse and fulfill orders which would be reflected on the email confirming your order. Check the confirmation email you received by the retailer to locate your order number and determine the return policy associated with that retailer.

Shipping and Order Tracking Questions

Communities powered by Tree3 do not ship orders of any items purchased on this store. Orders are fulfilled and items are shipped by third party retailers. Check the confirmation email you received from the retailer to view the shipping/tracking details of an order and contact the retailer directly with any questions. In some instances, the Community powered by Tree3 may warehouse and fulfill orders which would be reflected on the referenced email confirming your order.

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